Thank you for providing excellent service for both tradespeople and DIYers in supplying parts and supporting with troubleshooting.
I should say that components in my Apricus hat water system failed. My regular plumber has no experience with Apricus systems. I needed a part urgently
and it arrived the day after it was ordered. They were focussed on supplying a solution to me rather then focusing on payment and paperwork... that
all came later!
I found their in-house plumber to be respectful, helpful, patient and supportive. I was concerned about dealing with a Queensland company, but I found
that the distance did not matter. All their plumber needed was my eyes to help with diagnosis of the problem and I relay this opt our plumber to help
with replacing the parts. They are NOT a substitute for a plumber in all cases, but certainly when a suitable plumber is unavailable they are a company
worth dealing with.