Delivery

Product delivery

This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact our Customer Service Centre on +61 7 53578135.

Where we deliver

We will deliver to most addresses within Australia. Some remote locations cannot be serviced, however Solar Hot Water Parts (SHWP)’s carrier may be able to deliver to a local depot where you can collect your products.

The locations we can deliver to may change from time-to-time. We will contact you to discuss if we are unable to deliver to your address.

 

How and when we deliver

All deliveries are made 8.30am to 5.00pm Monday to Friday by SHWP’s chosen carrier. For orders placed before 4.00pm on a weekday, please allow from the confirmation of dispatch:

  • 4-6 working days for delivery to a capital city in any State;
  • 5-10 working days for delivery to most large regional towns; and
  • 7-14 working days for delivery to other remote locations.

 

During peak periods (eg Christmas, Easter) delivery may take up to 14 working days.

Please note that these delivery times are estimates only, and actual delivery times may vary. Large items may require extra handling and may take longer to transport.

Items may be delivered to you individually and/or separately by different couriers and transport agencies.

For large items, the courier may need to contact you to arrange a delivery time using the contact details provided by you.

We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.

Cost of delivery

SHWP provides free delivery within Australia when you spend over $100 in a single order. A postage and handling fee applies to all orders under $100.

Acceptance of delivery

Unfortunately SHWP and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, SHWP's carrier will leave a card. When delivered by Australia Post you will need to collect your delivery from the closest Post Office. Any other carrier you will need to contact them directly to make alternative delivery arrangements, which may include a re-delivery fee charged by SHWP if re-delivery is required.

Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.

Delivery Problems

If your delivery has not arrived, please contact our Customer Service Centre. If you wish to return a product delivered damaged or otherwise, please refer to SHWP's Online Returns Policy.