Receipt of Goods

It is the responsibility of the customer to check all goods carefully on receipt.

Any claim for non-delivery, shortage in supply or damage occurring during the course of delivery, must be emailed to within 48 hours of the Customer receiving the goods.

Return of Goods

Prior to the return of goods, Customers must email and include name, address and best contact for the customer, as well as a description of the issue / reason for the return.

Customers must include proof of purchase with their email (copy of their tax invoice / bank statement).

If the return of goods is for a warranty claim, the customer must include details of the licensed tradesperson who installed the part (name, contact number, copy of installation invoice). Customers must also include a photo(s) of the system’s installation, which includes the product (being returned), in situ, prior to its removal.

Failure to do so may impede processing of any claim for warranty.

The costs to return the goods are incurred by the customer. We suggest the use of Registered Post or Express Post for returning items to enable tracking of the parcel.

Solar Hot Water Parts will not be held liable for any merchandise lost in transit and recommends all returns are sent via Registered Mail.

All goods returned will not be considered for warranty replacement or credit refund until they are processed and accepted by the Supplier.

Returned goods may be subject to a re-stocking fee.

Acceptance of goods will not necessarily entitle the Customer to a credit. A refund or replacement of the goods will be processed once the merchandise has been received and quality checked.

All damaged or faulty products are to be returned promptly to Solar Hot Water Parts, PO Box 5257, Maroochydore BC Qld 4558.