Dear Anne and Mat

Thanks for your advice and super delivery, it’s a long time since I have dealt with a company as efficient as yours.

Many thanks

Regards Geoff

Thank you Anne and Mathew,

I received the most important part in the mailbox today, the air eliminator and it was installed immediately because the last one froze. The part is excellent and I appreciate the insulation it arrived with. The control box is still with the post office, but all good as that’s a weekend task anyhow. Thank you very much for the quick turn around.

I am impressed with the service and will recommend you and continue to buy from you.

Thanks again and thanks to those involved in my transaction.

Stephan.

Hi Anne

Thank you for the prompt service we received, our parts arrived today. Hope to use your services again some time.

Hi Solar Hot Water Parts,

Good news and good service.  Regards to Mathew for his advice and to your team members for their help.  Your parts website is very well laid out, sensible & good to navigate. 

It is great to have suppliers based in Qld.

Thank you for providing excellent service for both tradespeople and DIYers in supplying parts and supporting with troubleshooting.

I should say that components in my Apricus hat water system failed. My regular plumber has no experience with Apricus systems.  I needed a part urgently and it arrived the day after it was ordered. They were focussed on supplying a solution to me rather then focusing on payment and paperwork... that all came later!

I found their in-house plumber to be respectful, helpful, patient and supportive. I was concerned about dealing with a Queensland company, but I found that the distance did not matter. All their plumber needed was my eyes to help with diagnosis of the problem and I relay this opt our plumber to help with replacing the parts. They are NOT a substitute for a plumber in all cases, but certainly when a suitable plumber is unavailable they are a company worth dealing with.

Hi Mathew & Anne

I would like to thank you both on your assistance with the speedy delivery & knowledge as we had a couple of plumbers look at the hot water service & where unable to help with repairing it (too hard basket). Whereas with a couple of photos & emails the system is now back up & running.

Keep up the quality work & again thanks for your help.

I will be telling my friends about you when they need parts for Solar Hot Water services as well.

I cannot recommend your organisation more highly for its service and advice. The goods arrived. within 20 hours and are installed. Thanks very much great customer service.